Department of Medical Care of the Gendarmerie in Kraljevo,Serbia
INTRODUCTION: Burnout syndrome at work is a prolonged response to chronic emotional and interpersonal stressors associated with the workplace. It is characterized by emotional exhaustion, depersonalization and personal accomplishment. It arises as a consequence of uncoordinated relations between employees and the work environment.
DATA SOURCE AND THE CHOICE OF MATERIAL: A retrospective analysis of literature with determinants: Burnout syndrom. The search was carried out through: PubMed, Medline and electronic journals available through KoBSON.
RESULTS OF THE SYNTHESIS: The term "burnout" syndrome was used in the official literature in 1974 by psychologist Herbert Freundenberger. The greatest contribution to the understanding of the theoretical and practical meaning of the concept of its creation was made by the American psychologist Christina Maslach. The onset of burnout syndrome is associated with psychosocial stress in the workplace over a long period of time. Professional conflicts create emotional fatigue, an ambivalent attitude towards work and reduce the feeling of self-
CONCLUSION: In the world, Burnout syndrome is recognized as a great challenge due to the serious consequences it has on the health of workers and the functioning of their organizations. Due to its specificity in relation to some other mental states, the best and most effective remedy would be prevention. Prevention involves planning and implementing various activities in order to create an organizational structure that cares about the mental health of its employees, which nurtures trust, support, open communication and maintaining a healthy work environment.
Key words: Burnout syndrome, emotional exhaustion, depersonalization, personal accomplishment, prevention.
Ministry of Internal Affairs
Gendarmerie Detachment in Kraljevo, Serbia
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